Healthtech · Insurance · Africa · SUNU Health

Health insurance that actually works for the people using it.

Built a health insurance management suite for SUNU Health, serving operations across multiple African markets. The focus was never just the software — it was redesigning the operational experience so that customer-facing teams could serve better, faster, and with less friction.

Role

Senior Product Manager

Company

SUNU Health

Focus Areas

CX Design · Stakeholder Mapping · Ops Redesign

Scope

Multi-country Africa deployment

Step 01 — Discovery

Insurance operations running on memory and manual workarounds.

SUNU Health's customer-facing teams were managing claims, enrolments, and policy queries across several African markets with fragmented tooling — a mix of spreadsheets, legacy systems, and undocumented manual steps. Customers experienced delays and inconsistencies that had nothing to do with insurance coverage and everything to do with operational design.

The root issue wasn't the people or the processes individually — it was that the tools didn't reflect how the work actually happened. Staff were compensating for system gaps every day.